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Returns Processor

Our Mission is to “Surround ourselves with good people”.  Are you ready to join a Company of Champions?

Grade A Auto Parts of Louisville, KY is hiring for the position of Returns Processor.


Returns Processor Job Responsibilities:

  • Received returned products then verified to make a certain product was complete before issuing customer credit
  • Contact customer if parts were missing from the shipment
  • Ship unauthorized returns back to the customer
  • Work closely with customer and sales representative to find resolutions for problem orders
  • Maintain accurate records pertaining to defective products and location
  • Assign locations for product refused by vendors
  • Update spreadsheets and send reports to appropriate parties.
  • Apply credit to customer accounts via computer systems.
  • Process returns of unordered and non-saleable merchandise from customers.
  • Inspect and verify products and merchandise are worth returning back.
  • Verify and inspect all forms, POs, reports, and records related to the returns and enter the information into the company database.
  • Unload trucks with a forklift and palletizing product.
  • Order filling-pick items for outbound shipments.
  • Handle stock- stock products to pick locations from reserve locations.
  • Pick up incoming stock and delivered materials to designated locations.
  • Inspect, prepare, process and send out products to be shipped.
  • Create Bill of Lading and vendor chargebacks.
  • Record keeping of day to day process.
  • Receive the merchandise and verify correspondence to the return papers.
  • Inspect the products received from customers and ensure matches the data written in the return papers
  • Verify accuracy of outgoing shipments.
  • Coordination with other departments.
  • Re-inventory and put away returns in good condition.
  • Verify quantities returned match the quantities indicated on the Return Merchandise Form.
  • Ensure 24 hour turn around time for issuing customer credits


Qualifications/Skills Needed:

  • Attention to detail
  • Work quickly and efficiently during rush periods
  • Be consistent and prepared
  • Take ownership of duties, and be counted on to do job accurately
  • Be very dependable
  • Good communication skills
  • Must be able to read and write
  • Must have strong computer skills (ability to learn software)
  • Bilingual is a plus


Benefits available, after probationary period include:

  • Paid time off – holidays, personal and vacation days
  • Medical, Dental & Vision insurance
  • 401k retirement plan


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