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Grade A Auto Parts of Louisville, KY is hiring for the position of Returns Processor.

Returns Processor Job Responsibilities:

• Received returned products then verified to make a certain product was complete before issuing customer credit
• Contact customer if parts were missing from the shipment
• Ship unauthorized returns back to the customer
• Work closely with customer and sales representative to find resolutions for problem orders
• Maintain accurate records pertaining to defective products and location
• Assign locations for product refused by vendors
• Update spreadsheets and send reports to appropriate parties.
• Apply credit to customer accounts via computer systems.
• Process returns of unordered and non-saleable merchandise from customers.
• Inspect and verify products and merchandise are worth returning back.
• Verify and inspect all forms, POs, reports, and records related to the returns and enter the information into the company database.
• Unload trucks with a forklift and palletizing product.
• Order filling-pick items for outbound shipments.
• Handle stock- stock products to pick locations from reserve locations.
• Pick up incoming stock and delivered materials to designated locations.
• Inspect, prepare, process and send out products to be shipped.
• Create Bill of Lading and vendor chargebacks.
• Record keeping of day to day process.
• Receive the merchandise and verify correspondence to the return papers.
• Inspect the products received from customers and ensure matches the data written in the return papers
• Verify accuracy of outgoing shipments.
• Coordination with other departments.
• Re-inventory and put away returns in good condition.
• Verify quantities returned match the quantities indicated on the Return Merchandise Form.
• Ensure 24 hour turn around time for issuing customer credits

Qualifications/Skills Needed:

• Attention to detail
• Work quickly and efficiently during rush periods
• Be consistent and prepared
• Take ownership of duties, and be counted on to do job accurately
• Be very dependable
• Good communication skills
• Must be able to read and write
• Must have strong computer skills (ability to learn software)
• Bilingual is a plus

Benefits available, after probationary period include:

• Paid time off – holidays, personal and vacation days
• Medical, Dental & Vision insurance
• 401k retirement plan